Jumat, Agustus 23, 2013

Wacom Bamboo bermasalah

agan-agan tau Pen Tablet? atau yg biasa dikenal dengan nama Graphic Tablet? bukan Komputer Tablet yg sekarang lagi ngetrend ditenteng-tenteng waktu main di mall lho. bukan juga kapsul yg kita beli di ibu-ibu penjual warung di saat hari hujan dan pas ada dua cewek bertanya "pilih dia atau akuuuu?" bukan bukan tablet seperti itu.

alat ini semacam alat buat menggambar di komputer. jadi sebagai pengganti kuas atau pensil gitu lah. anak Geografi biasa nyebut dengan istilah Digitizer. sebenernya bukan digitizer sih, tapi yaaa mirip-mirip laah.
berikut penampakannya sama persis dengan punya ane.
image taken from geniushop.blogspot.com


so what's the problem?
ceritanya ini ane kan udah pake selama 2 tahun dan ga ada masalah, eh tiba-tiba kemarin muncul masalah. cursornya kadang-kadang ga mau digerakin, tiba-tiba muncul garis sendiri (istilahnya ghost line), terus klo diarahkan ke tepi layar atau working area si cursor ini gemeteran mungkin takut sama ghost line tadi yaaa (makes sense)

nah ane udah obrak-abrik seluruh dunia website pake ajian mantra dari mbah google tapi kok belum nemu satu pun yg mbahas tentang masalah ane beserta solusinya. akhirnya berdasarkan pengalaman dengan game warcraft yg ngelag seperti di post sebelumnya, ane beranikan diri menginjakkan mouse ke website Wacom untuk mengunduh driver terbarunya. dan ternyataaaaaaaaaaaaaaaa cintaaaaaaaaaaaaaa ingin ku kenang selaluuuuu (-_____________-)"

hasilnya sama aja gan, sedih banget, tertekan, jiwa ini tertatih tatkala mengetahui aral yg merintang belum dapat diatasi.

langkah terakhir ni gan, klo ga bisa berarti sudah putus harapan ane. ane kirim email ke teknisi wacom cabang asia pasific. berikut penampakan email dari ane.

dear wacom,
i've been using bamboo pen CTL-460 for 2 years and everything was fine until I bought a new laptop a week ago. my bamboo pen sometime stop working, and create ghost line. if i point my cursor at the edge of working area, the cursor is flickering or shaking. but in the center working area, the cursor is fine.

 fyi, my new laptop is ASUS N46v, core i7, 4GB DDR3, Geforce GT 650M. windows 7 64bit.my older laptop is Fujitsu LH530, core i3, 2GB DDR3, Intel GMA HD, windows 7 64bit. my bamboo is fine with for my older laptop.

i tried to update my bamboo driver with latest driver but no result. i have a plan for upgrading my bamboo to intuos yet i can't afford it right now. so please help me.thank you.

wuih nggaya pake bahasa English, ya eyaaa laaah masa pake bahasa jawa ngoko kasar campur misuh hahha

beberapa jam kemudian.........

akhirnya email balasannya dateng juga. lumayan cepet tuh cuma hitungan jam. berikut ini isi email balasan dari teknisi Wacom asia pasific

Dear Deta Novian,


Thank you for your inquiry to Wacom Asia Pacific support.

Regarding the information you provided, we advise you to connect the tablet to a different USB port directly connected to the motherboard of your computer.  Also, we suggest that you follow the steps below for troubleshooting.

1. Back up custom settings you have made in the tablet driver.

Click Start > All programs > Wacom folder > Wacom Preference File Utility > click Backup.

2. Reset the tablet driver.

Click Start > All programs > Wacom folder > Wacom Preference File Utility > under All User Preferences, click Remove.

If the problem remains, go to the next step. If it is fixed, do not proceed with the rest of the troubleshooting steps.

3. Uninstall your current driver.

Disconnect the tablet from the PC.

Click Start > Control panel > Programs and Features > highlight Wacom then click  Uninstall.

4. Search and delete all Wacom related files.

Start > Search > type the following keywords on the Search text field and then delete all Wacom related files.

  • Wacom
  • Wintab
  • Tablet
  • Pentab
Restart your PC after uninstalling the Wacom tablet driver and deleting all Wacom related files.

5. Disable the built in Tablet PC optional components in Windows 7 that may come in conflict with tablet's driver.

Click Start > Control Panel > select Program and Features > click Turn Windows features on or off on the left pane > click Continue and wait for the window to load > uncheck Tablet PC Optional Components > click OK

Note: The process may take several minutes, and that you may need to restart your PC for the changes to take effect.

6. Download and install the latest driver for your tablet from the URL link below.

http://www.wacom.asia/en/tablet-drivers?tid_1=10&tid=46
(Wacom - Product Drivers)

a) Select your tablet model: Bamboo Pen
b) Select your operating system: Windows 7
c) Click download on the far right of the latest updated driver: 

7. Boot your PC in Safe Mode.

Restart the PC > continually tap F8 before Windows load > select Safe Mode on the Boot option menu.

8. Install the tablet driver.

Notes for installing tablet drivers:

  • Temporarily disable your Anti-virus, Anti-spyware, Phishing filter, and firewall before running the driver installer.
  • Temporarily disconnect Network connections and other USB devices connected to the PC.
  • Connect the tablet to a powered USB port, preferably directly to the motherboard.
  • Make sure that you are logged in as a Computer Administrator.
  • Try connecting the tablet to a different USB port or different PC if necessary.
  • Clean the PC's RAM to free disk space and make processing faster.
  • Download and install latest updates for your Operating System.
Reboot your PC to normal mode then connect the tablet to the PC.

9. Stop and Start the Wacom Consumer Service.

Press and hold Windows key+R > type in services.msc then click OK > on Services, look for and highlight Wacom Consumer Service > click Stop the service, then click Start on the left pane.

10. Make sure that the driver is set to Pen Mode.

Click Start > All Programs > Wacom folder > Wacom Preferences > click Pen tab > under Tracking, select pen mode.

We hope these information have been useful in resolving your inquiry.
Kindly contact us if you need further assistance.

Regards,
Mae
Wacom Asia-Pacific Support Team

dan Alhamdulilaah sekarang bamboo ane udah balik seperti sedia kala, terima kasih bambooo



update september 2013
wacom bamboo ane kumat lagi T.T dan solusinya ada di post selanjutnya disini

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